Thursday, October 9, 2014

#PROJECTMOVEOUT: Letter to Sallie Mae

"I just got off the phone with a manager who was very unpleasant. I'm sure you can see her notes and probably the woman that was helping me prior to her on my account.

I understand your company has a very difficult job and people are rude to you on a regular basis. But what I don't understand that when your company or someone working there is at fault, why a simple apology can not be given. It's basic. Someone gave me the wrong information and now my account is in delinquency but I'm treated as if I purposely allowed it to do so.

Usually I ask your representatives questions more than once. This is because often, I'm given an answer but it may change the 2nd or 3rd time I ask because he or she realizes they were wrong. I do not understand why I am now in this predicament. I can not pay every amount Sallie Mae decides to throw at me and I think that all Sallie Mae employees need to act as so. And with everyone that's interacted with. This doesn't mean that you have to compromise (or give in) with the customer, but actually acknowledge that these payments are not easy for everyone to make.

I'm just asking for Sallie Mae to be considerate. At least.

Be nice. Be pleasant. Be amicable.

Thank you."

I encourage everyone to write a letter to Sallie Mae at some point. It may seem small but I think it's worth the time. You never know your influence. 

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